Frequently Asked Questions


I need help finding my nine-digit Penn State ID number.

Your student ID number is included in all letters you receive from Penn State's Undergraduate Admissions Office. Please visit your MyPennState account to view your offer of admission. Your nine-digit Penn State ID number begins with a nine (9).

I'm having trouble accessing the ALEKS Math Assessment.

First-year students who have accepted their offer of admission to any Penn State campus will receive email instructions to complete the ALEKS Math Assessment two (2) days after accepting their offer of admission. All email will be sent to the email address listed on the student's application to Penn State.

If you accepted your offer of admission (paid your deposit) more than two (2) days ago, and need to activate your Penn State Access Account to log into LionPATH, Penn State's IT Service Desk will be able to help you. (Click here to submit a help request online.)

If you accepted your offer of admission (paid your deposit) more than two (2) business days ago, have an active Access Account, can access LionPATH, and are still having trouble, please contact ALEKS Support (714-619-7090) for assistance.

I'm participating in LEAP at University Park, when will I schedule my fall courses?

Students participating in the Learning Edge Academic Program (LEAP) will enroll in their summer courses when they commit to the LEAP program. Fall course scheduling will occur when you attend New Student Orientation in consultation with an academic adviser. After you complete your ALEKS Math Assessment, you'll be able to make your reservation to attend NSO. If your LionPATH student center says that your enrollment appointment begins before your NSO program, that simply means that you are ready to schedule your courses during NSO. Please be sure to complete fall 2017 Pre-Registration Activity Guide prior to attending NSO so that you don't encounter any delays. You can learn more about LEAP here

I need accommodations during my orientation program at Penn State.

The Pennsylvania State University encourages qualified persons with disabilities to participate in its programs and activities. Some orientation & transition programs takes place in large auditoriums and requires walking some distance between campus locations. If you anticipate needing any type of accommodation or have questions about the physical access provided, please contact us at 814-865-4178 at least two weeks before your orientation program.

Parents or guests needing additional help should plan to bring along a family member or friend, as we don't have staff available for this purpose.

Note: If you were admitted late to Penn State or changed your NSO arrival date and, therefore, cannot contact our office two weeks in advance of your program, please contact us immediately to see if arrangements for special accommodations can be made.

To receive consideration for reasonable accommodations after attending one of our programs, you must contact the Student Disability Resources office, participate in an intake interview, and provide documentation. To view one student's experience with the Student Disability Resources office, please follow this link on YouTube.

Last updated: March 7, 2017